Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

All products shipped out of Tokyo Pens & Co warehouse undergo a strict QC before packaging to minimise any defective piece being shipped. We use a bubble wrap to ensure the safe delivery of your order.
Nonetheless, if at all there is an unsatisfactory product received, below are the guidelines to get the error rectified.

Damaged goods / Pilferage:
Please do not accept the package if there are any signs of tampering with the package or repacking. You can always reject it and we will get back the package as-is condition. If the packaging is perfect but still after opening the package, you find any particular product missing or the product is damaged because of poor handling, do not panic. Send us the photos of the contents on hello@tokyopens.co. We will get back to you with a suitable remedy.          
                        
Returns: 
Usually the product is dispatched only after undergoing strict quality check but still if the product received has any kind of manufacturing defect or malfunction, then please share images or videos of the product through using the hello@tokyopens.co email id. We will understand the concern and take the necessary corrective steps. In this case, too, we will get the same picked up from the delivered address. 

Please make sure to return the unused product along with original packing. The amount paid for the product would get credited to your original payment mode. We can also offer store credit for the same value. This amount can be used for future purchases.

Cancellation after payment: 
Normally products ship the same day for orders received prior to 12 PM and the next day if orders are received post 4 PM. If for any reason, you want to hold the shipment or change your product, please email us at hello@tokyopens.co or call us at +91 8288884077 and intimate to customer care. We will get back to you with alternate product options. For any difference in payments, we would either refund the excess with us or share a payments link for the differential amount.

Solving Usage mismatch: 
If you are not sure of the exact usage or know-how about the product received, we will guide you before you make a decision to return/ exchange the product. Please share the details with us on our email id hello@tokyopens.co. Our Pen specialist will get back to you with the right product usage guidelines.